Return of unwanted goods
If the goods you have purchased are unwanted, you must notify us in writing at firstname.lastname@example.org within 14 days of receipt.
Goods should be returned to us unused, in the original packaging and in condition suitable for re-sale and a credit note or refund will be issued.
If you let us know that the goods you have received are unwanted after 14 days of receipt, but within 28 days, unused, in the original packaging and in condition suitable for re-sale, returned goods are subject to a 15% re-stocking and administration charge.
Return of goods for exchange
If you would like to exchange the goods you have purchased, you must notify us in writing at email@example.com within 14 days of receipt.
Goods for exchange will not be subject to a restocking charge but are subject to a re-delivery charge.
Please return your item(s) and your delivery and returns note to the following address:
Unit 13 Enterprise Centre Two
(The cost of returning the goods shall be paid by the customer).
Please be aware that you are responsible for the item(s) until such time as they are received by us. As such we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us.
Aqualogistics Ltd reserves the right to refuse a refund or exchange on undamaged goods that have been used prior to being returned or if the goods, or packaging have arrived in poor condition and as such not suitable for re-sale.